Arkansas Health & Wellness Provider Webinars

Arkansas Health Wellness Quarter 3 Provider Updates
When:  September 2024
Summary: The third quarter provider webinar will focus on Authorization updates, clinical and payment policy changes, Provider Relations territories, and more. Join us to stay up to date on Ambetter and Wellcare by Allwell information. 

Arkansas Health Wellness Quarter 2 Provider Updates
When: June 2024
Summary: The second quarter provider update will focus on changes and new policies for Arkansas Total Care. Join us to stay up to date on PASSE information for Arkansas Total Care providers. 

Wellcare by Allwell New Provider Orientation
When: April 2024
Summary: This webinar will be a quick guide through how the name change from Allwell to Wellcare by Allwell will affect Providers currently in the Allwell network. PDF coming soon.

Ambetter New Provider Orientation
When: April 2024
Summary: This course will provide a virtual orientation for any new and existing providers. The following topics will be covered: • Overview of Ambetter from Arkansas Health & Wellness • Provider participation responsibilities • Prior authorization guidelines • Claims submission and billing tips • Web tools and important contact information.  PDF coming soon. 

2024 Continuity of Care
When: March 2024
Summary: Introduction to the 2024 Continuity of Care Provider Incentive Program. Program will provide information on how to access data via Secure Provider Portal to assess chronic conditions to earn incentives. PDF coming soon.

2024 Q1 Provider Updates
When: March 2024
Summary: The first quarter provider webinar will focus on Authorization updates, clinical and payment policy changes, Provider Relations territories, and more. Join us to stay up to date on Ambetter and Wellcare by Allwell information. 

2024 Ambetter New Provider Orientation
When: Feb 2024
Summary: This course will provide a virtual orientation for any new and existing providers. The following topics will be covered: • Overview of Ambetter from Arkansas Health & Wellness • Provider participation responsibilities • Prior authorization guidelines • Claims submission and billing tips • Web tools and important contact information. 

2023 Q4 Provider Updates
When: December 2023

When: September 2023
Summary: The third quarter provider webinar will focus on Authorization updates, clinical and payment policy changes, Provider Relations territories, and more. Join us to stay up to date on Ambetter and Wellcare by Allwell information. 

2023 Q1 Provider Updates
When: March 2023
Summary: The first quarter provider webinar will focus on Authorization updates, clinical and payment policy changes, new Provider Relations territories, and more! Join us to stay up to date on Ambetter and Wellcare by Allwell information. 

2023 Continuity Of Care Webinar
When: March 2023
Summary: Introduction to the 2023 Continuity of Care Provider Incentive Program. Program will provide information on how to access data via Secure Provider Portal to assess chronic conditions to earn incentives. 

2021 Q4 Provider Updates
When: December 2021
Summary: This webinar will provide an overview of updated clinical and payment policies, provider updates, the Allwell rebrand to Wellcare by Allwell, COVID-19 updates, OP BH coding, and CLIA reminders. 

Q2 Provider Updates
When: March 2022
Summary:The first quarter provider webinar will focus on the Allwell rebranding to Wellcare by Allwell, clinical and payment policy changes, the Public Health Emergency extension, and more! Join us to stay up to date on Ambetter and Wellcare by Allwell information. PDF coming soon.

Wellcare By Allwell Provider Webinar
When: January 2022
Summary: This webinar will be a quick guide through how the name change from Allwell to Wellcare by Allwell will affect Providers currently in the Allwell network. View the 

2022 Continuity Of Care Program Webinar
When: February 2022
Summary: Introduction to the 2022 Continuity of Care Provider Incentive Program. Program will provide information on how to access data via Secure Provider Portal to assess chronic conditions to earn incentives. 

Wellcare By Allwell Provider Webinar
When: November 2021
Summary: This webinar will be a quick guide through how the name change from Allwell to Wellcare by Allwell will affect Providers currently in the Allwell network. View the 

Q3 Provider Updates
When: September 2021
Summary: This course will provide an overview of updated clinical and payment policies, provider updates, COVID-19 updates, OP BH Coding, and CLIA reminders. 

Office Manager Meeting (PDF)
When: September 2021
Summary: The purpose of this webinar is to have open dialogue with office managers on non-claim related materials, tools, events, and best practices. We also want to share important updates, changes and initiatives. 

Q2 Provider Updates
When: June 2021
Summary: This course will provide an overview of updated clinical and payment policies, provider updates, COVID-19 updates, and CLIA reminders.  

Quality Improvement For Providers (2021) – Quality Incentive Programs
When: April 2021
Summary: This course will provide valuable information and best practices for HEDIS in addition to revealing strategies for improving quality incentive program opportunities and performance. During this course we will also provide instruction on accessing your patient's quality care gaps via the Provider Portal. This webinar is recommended to Primary Care Physicians, Mid-Levels and supporting staff who are responsible for assisting with Quality of Care or HEDIS services, Provider Portal access, medical record requests and/or billing (coding).  

Q1 Provider Updates
When: March 2021
Summary: This course will provide an overview of updated clinical and payment policies, provider updates, COVID-19 updates, and CLIA reminders.  

Inpatient Clinical Documentation
When: March 2021
Summary: This training is designed for Arkansas Total Care and Ambetter from Arkansas Health & Wellness providers to support inpatient clinical documentation in the areas of medical necessity criteria (MNC), discharge planning and prevention of readmissions. 

Secure Provider Portal
When: March 2021
Summary: This course will provide a detailed overview of the Secure Provider Portal and the features, including registration and account setup, member eligibility and patient listings, health records and care gaps, prior authorizations, claim submission and status, and corrected claims and adjustments.  

2021 Continuity Of Care Webinars
When: Feb 2021
Summary: The purpose of this webinar to inform providers about the 2021 Continuity of Care provider incentive program.  

Ambetter New Provider Orientation
When: Feb 2021
Summary: This course will provide a virtual orientation for any new & existing providers. The following topics will be covered overview of Ambetter from Arkansas Health and Wellness; provider participation responsibilities; prior authorization guidelines; claims submission and billing tips; web tools and important contact information.  

Cultural Competency And Disability Sensitivity Training
When: December 2020
Summary: The purpose of this webinar is to train providers how to service the member's health care needs in a culturally competent manner. 

Q4 Provider Updates
When: December 2020
Summary: This course will focus on updates, best practices and any changes. 

HEDIS 101 For Providers (2020) – Improving Quality Of Care
When: November 2020
Summary: This course will provide valuable information and best practices for understanding the Healthcare Effectiveness Data and Information Set. During the course, you will learn about the HEDIS timeline and your role in HEDIS, review the latest updates from NCQA regarding 2020-2021 HEDIS measures and updated telehealth opportunities, and provide instruction on accessing your patient's quality care gaps via the Provider Portal. This webinar is recommended for Primary Care Physicians, mid-levels and staff who are responsible for assisting with Quality of Care or HEDIS services, Provider Portal access, medical record requests and/or billing (coding). 

Cultural Competency And Disability Sensitivity Training
When: November 2020
Summary: The purpose of this webinar is to train providers how to service the member's health care needs in a culturally competent manner. 

​Secure Provider Portal – Prior Authorization Webinar
When: October 2020
Summary: This course will provide step-by-step instructions on how to create and submit your prior authorizations via the Secure Provider Portal. This webinar is recommended to staff who request prior authorizations through Medical Management.

2020 Quarter 3 Provider Webinar
When: September 2020
Summary: The webinar for this quarter will cover topics related to updates involving telehealth and COVID-19; authorizations; best practices for provider inquiries; clinical policy updates. 

Secure Provider Portal – Registration And Eligibility Webinar
When: August 2020
Summary: This course will provide step-by-step instructions on how to create an account, add multiple users, verify member eligibility and utilize additional features via the Secure Provider Portal. This webinar is recommended to staff who are responsible for creating an account and checking member eligibility through the Secure Provider Portal. 

Secure Provider Portal – Claim Submission Webinar
When: August 2020
Summary: This course will provide step-by-step instructions on how to create and submit a claim. Attendees will also learn how to edit and correct a claims and submit batch files and much more. This webinar is recommended to staff who are responsible for the submission and correction of claims. 

AHW Partnership For Quality Program (P4Q) Webinar
When: June 2020
Summary: This course will provide information on the Partnership for Quality Program, which is a Provider Engagement Program for Primary Care Physicians.  This program will help to increase PCP visibility into members' existing medical conditions for better quality of care for chronic condition management and prevention. 

AHW Q2 Provider Updates
When: June 2020
Summary: The webinar for this quarter will cover topics related to 2nd Quarter Provider Updates; telehealth and virtual services; risk adjustments; secure portal and self service tools; resources and educational information. 

AHW Q1 Provider Updates
When: March 2020
Summary: This course will focus on updates, best practices and any changes for new and experienced providers, billers, coders and office staff. 

AHW Q4 Provider Webinar
When: December 2019
Summary: This webinar will cover updates related to QualChoice; Laboratory & STAT list policy; Availity; Interpreta. 

AHW Q3 Provider Webinar
When: September 2019
Summary: This webinar will cover updates related to National Imaging Associates (NIA) Prior Authorization Guidelines, Provider Quality Metrics & Pay for Performance (P4P), Clinical and Payment Policy Updates. 

How To Register And Check Eligibility
When: May 2019
Summary: This course will provide step-by-step instructions on how to create an account, add multiple users, verify member eligibility and utilize additional features via the Secure Provider Portal. This webinar is recommanded to staff who are responsible for creating an account and checking member eligibility through the Secure Provider Portal. 

Claim Submission And Corrections
When: May 2019
Summary: This course will provide step-by-step instructions on how to create and submit a claim.  Attendees will also learn how to edit and correct a claims and submit batch files and much more. This webinar is recommanded to staff who are responsible for the submission and correction of claims. 

Prior Authorizations
When: May 2019
Summary: This course will provide step-by-step instructions on how to create and submit your prior authorizations via the Secure Provider Portal. This webinar is recommanded to staff who request prior authorizations through Medical Management. 

Allwell Overview & Updates
When: February 19th, 2019
Summary: This presentation is intended to provide attendees with an Allwell overview and cover current updates. We will share best practices for claim submissions and tips to help you avoid claim denials and rejections. Other topics of interest include Secure Provider Portal, Prior Authorization, Provider Analytics, Tools, resources and much more. Summer 2018 Provider Webinar

When: September 20th, 2018
Summary: In this webinar we will cover topics like Arkansas Total Care and PASSE Updates, HEDIS Measures, the process and timeline for appeals and grievances, Allwell Wellness visits and Codes, and our Opioid Policy. 

Spring 2018 Provider Webinar II
When: June 21st, 2018
Summary: In this webinar we will cover topics related HEDIS gap closure, prior authorizations, My Health Pays program, and much more.

Spring 2018 Provider Webinar Series
When: April 12, 2018
Summary: The webinar for this quarter will covered topics related to Allwell, Ambetter, New Policies, Out of Network Form Process (Ambetter), AR Works Changes, Ambetter/Allwell Rewards, and the Secure Provider Portal.